Cookie Policy

Last Updated: January 1, 2026

1. Introduction

This Cookie Policy explains how FixiPoint ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website, use our mobile applications, or interact with our services (collectively, the "Services").

This policy should be read together with our Privacy Policy, which provides more information about how we collect and use your personal data.

By continuing to use our Services, you consent to our use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website or use an application. Cookies are widely used to make websites work more efficiently and provide information to website owners.

2.1 First-Party Cookies
These are cookies set by us directly when you visit our website or use our Services.

2.2 Third-Party Cookies
These are cookies set by other companies whose services we use on our website (e.g., analytics providers, payment processors).

2.3 Session Cookies
These are temporary cookies that expire when you close your browser. They help us maintain your session as you navigate through our Services.

2.4 Persistent Cookies
These cookies remain on your device for a set period or until you delete them. They help us remember your preferences and recognize you when you return.

3. Similar Technologies

In addition to cookies, we use other tracking technologies:

3.1 Web Beacons (Pixels)
Small graphic images embedded in web pages or emails to track page views or email opens.

3.2 Local Storage
Technology that allows websites to store data locally on your device, similar to cookies but with larger storage capacity.

3.3 Session Storage
Temporary storage that exists only for the duration of your browsing session.

3.4 SDKs (Software Development Kits)
Third-party code in our mobile apps that may collect usage data and device information.

4. Types of Cookies We Use

4.1 Essential Cookies (Strictly Necessary)

These cookies are necessary for our Services to function properly. You cannot opt out of these cookies.

Purpose:
• Authentication and security
• Session management
• Load balancing
• Security and fraud prevention
• Remember your language preference
• Enable platform functionality

Examples:
• session_token (Authentication)
• csrf_token (Security)
• language_preference (User preference)
• cookie_consent (Your cookie choices)

Retention: Session or up to 1 year

4.2 Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or third-party providers.

Purpose:
• Remember your settings and preferences
• Remember your login details
• Personalize content and features
• Enable chat and support features
• Store your recent searches

Examples:
• theme_preference (Dark/light mode)
• dashboard_layout (Your dashboard customization)
• recent_searches (Your search history)
• location_preference (Your preferred location)

Retention: Up to 1 year

Can you opt out? Yes, but this may limit functionality.

4.3 Analytics and Performance Cookies

These cookies help us understand how visitors interact with our Services by collecting and reporting information.

Purpose:
• Analyze website traffic and usage patterns
• Understand which features are most popular
• Identify technical issues and errors
• Measure application performance
• Improve user experience
• Test new features

Third-Party Services:
• Google Analytics (Google LLC)
• Mixpanel (Analytics platform)
• Hotjar (Behavior analytics)

Examples:
• _ga (Google Analytics - 2 years)
• _gid (Google Analytics - 24 hours)
• _gat (Google Analytics - 1 minute)
• analytics_session (Internal analytics - session)

Retention: Session to 2 years

Can you opt out? Yes, through cookie settings or browser settings.

4.4 Marketing and Advertising Cookies

These cookies are used to make advertising messages more relevant to you and your interests.

Purpose:
• Display relevant advertisements
• Measure ad campaign effectiveness
• Limit the number of times you see an ad
• Track conversions from ads
• Retarget visitors with relevant ads
• Deliver personalized marketing content

Third-Party Services:
• Google Ads (Google LLC)
• Facebook Pixel (Meta Platforms)
• LinkedIn Insight Tag (LinkedIn)

Examples:
• _fbp (Facebook Pixel - 3 months)
• IDE (Google DoubleClick - 1 year)
• test_cookie (Google DoubleClick - 15 minutes)
• li_sugr (LinkedIn - 3 months)

Retention: Session to 2 years

Can you opt out? Yes, through cookie settings or ad preference centers.

4.5 Social Media Cookies

These cookies are set by social media platforms and enable you to share content with your networks.

Purpose:
• Enable social sharing features
• Track social media referrals
• Integrate social media content
• Enable social login

Social Platforms:
• Facebook
• Twitter/X
• LinkedIn
• Instagram

Retention: Varies by platform (typically up to 1 year)

Can you opt out? Yes, but social features will be disabled.

5. Detailed Cookie List

Essential Cookies:

Cookie Name	Purpose	Duration	Provider
session_id	Maintains user session	Session	FixiPoint
csrf_token	Security protection	Session	FixiPoint
auth_token	Authentication	7 days	FixiPoint
language	Language preference	1 year	FixiPoint
cookie_consent	Cookie consent choices	1 year	FixiPoint

Analytics Cookies:

Cookie Name	Purpose	Duration	Provider
_ga	Google Analytics ID	2 years	Google
_gid	Google Analytics session	24 hours	Google
_gat	Google Analytics throttling	1 minute	Google

Marketing Cookies:

Cookie Name	Purpose	Duration	Provider
_fbp	Facebook tracking	3 months	Facebook
IDE	Ad targeting	13 months	Google
NID	Google ad preferences	6 months	Google

6. Cookie Consent and Management

6.1 Your Consent
When you first visit our website, you'll see a cookie consent banner asking for your consent to use non-essential cookies. You can choose to:
• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences

6.2 Managing Cookie Preferences
You can change your cookie preferences at any time by:
• Clicking the "Cookie Settings" link in the footer
• Accessing cookie preferences in your account settings
• Using our cookie consent banner (appears on first visit)

6.3 Browser Settings
You can control and delete cookies through your browser settings:

Google Chrome:
Settings > Privacy and security > Cookies and other site data

Firefox:
Settings > Privacy & Security > Cookies and Site Data

Safari:
Preferences > Privacy > Manage Website Data

Microsoft Edge:
Settings > Cookies and site permissions > Cookies and site data

6.4 Disabling Cookies
Please note that if you disable or refuse cookies:
• Some features may not function properly
• You may need to re-enter information
• Your experience may be less personalized
• Essential cookies will still be used for platform functionality

7. Third-Party Cookies

7.1 Third-Party Services
We use various third-party services that may set cookies on your device:

Analytics:
• Google Analytics - Google's Privacy Policy
• Opt-out: Google Analytics Opt-out

Advertising:
• Google Ads - Google's Privacy Policy
• Facebook Pixel - Facebook's Privacy Policy
• Opt-out: Digital Advertising Alliance

Payment Processing:
• Stripe - Stripe's Privacy Policy

Communication:
• Twilio - Twilio's Privacy Policy

7.2 Third-Party Responsibility
We do not control third-party cookies. Please review the privacy policies of these third parties for information about their cookie practices.

8. Do Not Track Signals

Some browsers support "Do Not Track" (DNT) signals. Currently, there is no universal standard for how websites should respond to DNT signals. We do not currently respond to DNT signals, but we provide you with cookie control options as described in this policy.

9. Mobile Applications

9.1 Mobile App Tracking
Our mobile applications may use:
• Device identifiers (IDFA for iOS, AAID for Android)
• Analytics SDKs
• Crash reporting tools
• Push notification tokens

9.2 Mobile Opt-Out
You can manage mobile tracking through:
• iOS: Settings > Privacy > Tracking
• Android: Settings > Google > Ads > Opt out of Ads Personalization
• App settings: Preferences > Privacy

10. Data Collected by Cookies

Cookies may collect the following types of information:
• Device and browser information (type, version, screen size)
• IP address and approximate location
• Pages visited and features used
• Time spent on pages
• Links clicked
• Search queries
• Referring website
• Date and time of visits
• Language preferences
• Login status

This information is typically aggregated and anonymized for analytics purposes.

11. International Transfers

Cookies may result in data being transferred to countries outside your jurisdiction, particularly:
• United States (for analytics and ad services)
• European Union (for hosting and data processing)

We ensure appropriate safeguards are in place for such transfers, as described in our Privacy Policy.

12. Cookies for Business Accounts

If you use our Services through a business account:
• Your employer may have access to usage data collected via cookies
• Business analytics may track your activity within the platform
• Your employer's privacy policy may also apply

13. Changes to This Cookie Policy

We may update this Cookie Policy to reflect:
• Changes in our cookie practices
• New cookies or technologies
• Legal or regulatory requirements
• Improvements to our Services

We will notify you of significant changes by:
• Updating the "Last Updated" date
• Sending an email notification
• Displaying a notice in the cookie consent banner
• Posting an announcement on our platform

14. Your Rights

Under data protection laws (GDPR, CCPA, etc.), you have rights regarding data collected through cookies:
• Right to access cookie data
• Right to object to cookie use
• Right to withdraw consent
• Right to delete cookie data
• Right to data portability

To exercise these rights, contact us at info@fixipoint.com.

15. Contact Us

If you have questions about our use of cookies:

Cookie Privacy Contact:
FixiPoint Cookie Policy
Email: info@fixipoint.com

16. Additional Resources

Learn more about cookies:
• All About Cookies
• European Commission Cookies Guidance
• ICO Cookies Guidance

Opt-out of interest-based advertising:
• Digital Advertising Alliance
• Network Advertising Initiative
• Your Online Choices (EU)

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QUICK REFERENCE GUIDE

What are cookies?
Small text files stored on your device when you visit websites.

Why do we use them?
To make our Services work properly, remember your preferences, and improve your experience.

Can I disable them?
Yes, through our cookie settings or your browser settings. Note that essential cookies are required for the platform to function.

Are my choices saved?
Yes, your cookie preferences are stored for 1 year or until you clear your browser data.

How do I change my mind?
You can update your cookie preferences at any time through the "Cookie Settings" link in our footer.

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This Cookie Policy is effective as of the date stated at the top of this document. Please review it regularly for updates.