Privacy Policy
Last Updated: January 1, 2026
1. Introduction
Welcome to FixiPoint ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and related services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide to Us
• Account Information: Name, email address, phone number, password, and profile picture when you create an account
• Business Information: Company name, business registration number, VAT number, address, and bank details for service providers
• Booking Information: Service requests, repair details, device information, and appointment preferences
• Payment Information: Credit card details, billing address, and transaction history (processed securely through our payment providers)
• Communications: Messages, feedback, and correspondence with us or service providers through our platform
• Customer Service Data: Information provided when you contact our support team
2.2 Information Collected Automatically
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, features used, time spent on pages, search queries, and interaction patterns
• Location Data: Approximate location based on IP address, or precise location if you grant permission (used for finding nearby service providers)
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity and store preferences
• Mobile App Data: Push notification tokens, app version, crash reports, and performance metrics
2.3 Information from Third Parties
• Authentication Services: Profile information if you sign in through third-party services
• Payment Processors: Transaction confirmation and payment status from Stripe or other payment providers
• Business Verification: Company registration and verification data from public registries
3. How We Use Your Information
3.1 Service Delivery
• Create and manage your account
• Process bookings and facilitate repairs
• Connect customers with service providers
• Process payments and send transaction confirmations
• Send service updates and appointment reminders
• Provide customer support
3.2 Platform Improvement
• Analyze usage patterns to improve our Service
• Develop new features and functionality
• Conduct testing and troubleshooting
• Monitor and analyze trends and user preferences
3.3 Communication
• Send transactional emails (booking confirmations, password resets)
• Send marketing communications (if you've opted in)
• Notify you of service updates and changes
• Respond to your inquiries and requests
3.4 Safety and Security
• Verify user identity and prevent fraud
• Detect and prevent security incidents
• Monitor for malicious activity
• Enforce our Terms of Service
3.5 Legal Compliance
• Comply with legal obligations and regulations
• Respond to legal requests and prevent harm
• Maintain business records and accounting
4. Data Sharing and Disclosure
4.1 With Service Providers
When you book a repair, we share necessary information (name, contact details, device information, service requirements) with the selected service provider to fulfill your booking.
4.2 With Service Partners
We share information with trusted third-party service providers who assist us in operating our platform:
• Payment Processors: Stripe and other payment gateways to process transactions
• Email Services: SendGrid or similar services to send transactional and marketing emails
• SMS Services: Twilio to send text notifications
• Cloud Hosting: Cloud service providers for data storage and hosting
• Analytics: Analytics providers to understand usage patterns
• Customer Support: Help desk and ticketing systems
4.3 For Legal Reasons
We may disclose your information if required by law or in response to:
• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or security issues
• Enforcement of our Terms of Service
4.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.5 With Your Consent
We may share information for any other purpose with your explicit consent.
5. Data Retention
We retain your information for as long as necessary to:
• Provide our Service and maintain your account
• Comply with legal obligations (tax, accounting, regulatory requirements)
• Resolve disputes and enforce agreements
• Maintain business records
Specific retention periods:
• Account Data: Retained while your account is active and for 2 years after closure
• Transaction Records: Retained for 7 years for accounting and tax purposes
• Support Communications: Retained for 3 years
• Marketing Data: Retained until you opt out or request deletion
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
6. Your Rights and Choices
6.1 Access and Portability
You have the right to access your personal data and receive a copy in a structured, machine-readable format.
6.2 Correction and Update
You can update your account information at any time through your profile settings.
6.3 Deletion
You can request deletion of your account and personal data. Note that some information may be retained for legal compliance.
6.4 Marketing Opt-Out
You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email or updating your preferences in account settings.
6.5 Cookie Management
You can control cookies through your browser settings or our cookie consent banner. Note that disabling cookies may limit platform functionality.
6.6 Location Data
You can disable location services through your device settings, though this may affect your ability to find nearby service providers.
6.7 Do Not Sell
We do not sell your personal information to third parties.
7. Data Security
We implement appropriate technical and organizational measures to protect your information:
• Encryption: Data in transit is encrypted using TLS/SSL; sensitive data at rest is encrypted
• Access Controls: Role-based access restrictions and authentication requirements
• Monitoring: Continuous security monitoring and intrusion detection
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Development: Security best practices in our development process
• Data Backup: Regular encrypted backups with secure storage
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:
• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection
• Privacy Shield certification (where applicable)
9. Children's Privacy
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
10. Cookies and Tracking Technologies
10.1 Types of Cookies We Use
• Essential Cookies: Required for platform functionality (authentication, security, preferences)
• Analytics Cookies: Help us understand usage patterns and improve the Service
• Marketing Cookies: Used to deliver relevant advertising and measure campaign effectiveness
10.2 Third-Party Cookies
We may use third-party services that place cookies on your device:
• Google Analytics for usage analytics
• Payment processors for transaction processing
• Social media platforms for sharing functionality
10.3 Managing Cookies
You can manage cookie preferences through our cookie consent banner or your browser settings. Visit our Cookie Policy for more details.
11. Third-Party Links
Our Service may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
12. Business Accounts
If you use our Service through a business account:
• Your business administrator may access and control your account
• Your business may have access to usage data and communications
• Business data is subject to the agreement between us and your business
• Your personal data rights may be limited based on your employment relationship
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by:
• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our platform
Continued use of the Service after changes become effective constitutes acceptance of the updated policy.
14. Your Regional Rights
14.1 European Economic Area (EEA) and UK
If you are in the EEA or UK, you have additional rights under GDPR:
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority
14.2 California Residents (CCPA)
California residents have specific rights under the California Consumer Privacy Act:
• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to deletion
• Right to non-discrimination for exercising privacy rights
14.3 Other Jurisdictions
Residents of other jurisdictions may have additional rights under local laws. Contact us to learn more about your rights.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
FixiPoint Data Protection
Email: info@fixipoint.com
16. Automated Decision-Making
We may use automated decision-making processes in limited circumstances, such as:
• Fraud detection and prevention
• Matching customers with suitable service providers
• Personalized recommendations
You have the right to request human review of automated decisions that significantly affect you.
17. Data Protection Officer
We have appointed a Data Protection Officer to oversee our data protection practices. You can contact our DPO at info@fixipoint.com with any questions or concerns about how we handle your personal data.
This Privacy Policy is effective as of the date stated at the top of this document. We reserve the right to modify this policy at any time, so please review it frequently.